Oscar Abizanda
Senior Product Designer
Making complex systems work for people
From a three-day ordeal to a two-hour process
67% reduction in process time, 84% fewer errors, 92% improvement in staff confidence
Turning design debt into a shared way of working
40% faster cross-team delivery, 25% less rework, 73% system adoption across four product teams
Rebuilding a tool councils had quietly stopped using
113% increase in engagement, 64% more tool adoption, 21% improvement in client retention